Terms of Use

These Terms of Use (“Terms”) govern your use of surucompliance.com and the SURU Compliance Intelligence Portal (together, the “Service”), operated by Suru Compliance LLC (“SURU”). By using the Service or creating an account you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

SURU is an independent, privately owned food safety and regulatory compliance consulting company. SURU is not the U.S. Food and Drug Administration, the Centers for Disease Control and Prevention, the USDA, or any state or local health department, and is not affiliated with, endorsed by, or acting on behalf of any government agency. Nothing in the Service is an official government communication, determination, score, grade, rating or approval.

SURU is not a law firm and does not provide legal advice. SURU is not a certification body. SURU cannot obtain or expedite regulatory approval and does not guarantee inspection outcomes, audit scores or regulatory findings.

The inspection records, FDA warning letters, FDA recall and enforcement records, and CDC advisories and outbreak reports in the Service are public records obtained from government sources and reproduced as published, including any errors or omissions in the source data. Every record is labelled with its official source and with the time SURU retrieved it. Data reflects the date it was retrieved and may be incomplete, superseded or out of date; coverage varies by jurisdiction and some agencies publish no machine-readable data at all. Where a field is not published, SURU shows “Not Reported” rather than an estimate.

The original record held by the issuing agency is the authoritative version. You must review the original government record before making any regulatory, legal, compliance, purchasing, employment or business decision.

The SURU Risk Index, company compliance views, comparisons, rankings and plain-language summaries are SURU’s own independent analytical work product. They are not government scores, grades, ratings or determinations, and no agency has reviewed or approved them. Different jurisdictions score inspections in fundamentally different systems; SURU never converts one system into another and results from different jurisdictions are not directly comparable.

Some summaries are generated with artificial intelligence and are labelled as such. AI summaries condense information and may omit, simplify or mischaracterise details in the official record. They are provided for convenience and are not a substitute for reading the record.

• You must be at least 13 years old to create an account and must give accurate registration information.
• Access to portal data requires a verified email address.
• You are responsible for keeping your password confidential and for all activity under your account. Tell us promptly at info@surucompliance.com if you suspect unauthorised use.
• One person per account. Do not share credentials or let others use your account.
• You may delete your account at any time from the Account page. We may suspend or deactivate an account that violates these Terms or that we reasonably believe is being used abusively.

You agree not to:

• Scrape, crawl, bulk-download or systematically extract data from the portal by automated means, or circumvent rate limits, bot protection or access controls.
• Present SURU output as a government finding, or present the Service as a government property.
• Use the Service to harass, defame or unlawfully discriminate against any person or business, or to make decisions in violation of applicable law.
• Attempt to gain unauthorised access to accounts, systems or data, or to interfere with the Service’s operation.
• Resell, sublicense or redistribute SURU analytics, scores or summaries without written permission. (The underlying government records are public and remain available from their agencies.)

The SURU name, logo, site design, software, and SURU’s analytics, scores, summaries and editorial content are the property of Suru Compliance LLC. Government records are public and are not claimed by SURU. You receive a limited, revocable, non-exclusive licence to use the Service for your own internal business or personal purposes in accordance with these Terms.

THE SERVICE, ALL DATA AND ALL SURU ANALYTICS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, TIMELINESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SURU DOES NOT WARRANT THAT ANY RECORD IS CURRENT OR CORRECT, THAT THE SERVICE WILL BE UNINTERRUPTED, OR THAT ANY PARTICULAR RESULT WILL BE OBTAINED FROM USING IT.

TO THE FULLEST EXTENT PERMITTED BY LAW, SURU AND ITS OWNERS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE OR ANY RELIANCE ON DATA OR ANALYTICS IN IT. SURU’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Access to the portal is not a consulting engagement and does not create a client relationship. Consulting services from SURU are provided only under a separate written agreement that sets out scope, fees and terms.

We may change, suspend or discontinue any part of the Service at any time. We may update these Terms; the effective date at the top will change and material changes affecting account holders will be announced by email. Continued use after a change means you accept the updated Terms.

These Terms are governed by the laws of the State of Minnesota and applicable United States federal law, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Minnesota, and you consent to their jurisdiction.

Suru Compliance LLC · info@surucompliance.com